Casino
Poker
Sports
FAQ
Popular
Forgot your Login?
Is it possible to change the currency in the Deposit section?
Payment Systems
Casino
What is a wager?
How to cash the bonus balance?
What are Welcome Bonuses?
What is a cashback?
What is volatility?
What are coins in slots and how do they interact with real money?
What should I do if the bonus game does not start?
What should I do if the slot does not start or shows an error?
Can I wager my bonus account in poker?
When does a wagering requirement expire?
What is a payline, Scatter, and Wild?
What is a live dealer?
What is auto spin, and how does it work?
What is Videopoker?
What is Oasis Poker?
What is Baccarat?
In which games can the bonus be wagered?
Profile
Creating an account
How to create an account?
What is a username?
What should I enter in the “Enter your e-mail” field?
What kind of a password should I use?
How do I change my password?
Which currency should I choose when creating an account? What does it mean?
Do I have to accept terms and conditions?
What is a promo code, do I have to enter it and where can I find it?
Why do I have to enter 4 digits from an image to complete my registration?
How to verify my e-mail address? Is it necessary?
What is identity verification?
Can I have more than one account?
Forgot your Login?
Identity and payment systems verification
Identity verification
Payment systems confirmation
Two-factor authentication
Poker
Player Rewards Program
How does the player reward program work?
What is rake?
Rake Structure
No Limit Poker
Limit Poker
Security
How are cards generated? Is the "board" (all the cards on the table) already known on pre-flop?
Where to report if you find an error or a bug or are sure that some player/group of players are scammers?
Software Error.
Is the voluntary exclusion feature (responsible gaming) available?
My account has been blocked. For what? What am I supposed to do?
General Issues
Can two people play on the same computer?
Is it possible to change the currency in the Deposit section?
If I ask to block my account and create a new one with different parameters, is it possible?
A player writes obscene and offensive messages in the chat. What should I do?
Chat is not available. What is the reason?
Software
What devices and platforms can I play on?
Minimum System Requirements
Do I need to enter the website every time I want to play?
What should I do if I can't download the setup file from the website?
I can't install the app. What should I do?
What should I do if I still have connection problems after updating the system?
What features are available in the flash version
Why should I use the instant play option?
I can't download the flash version. What should I do?
What features are available in the mobile app?
How to download the Android app?
Will the app be updated if it's unavailable in the Google Play Store?
Can I cash out or deposit using the mobile app?
Is playing on mobile or tablet a surcharge?
Real Money Play
How to play for real money?
What are satellites? Is it possible not to play in a tournament for which a ticket was won in a satellite?
Where can I read poker rules and learn combinations?
Does the site have a bad beat jackpot?
What is Run it Twice?
All-in Cash Out
All-in or Fold
Game Bonus
Poker Rules
Texas Hold'em
Omaha
Omaha Hi
Omaha Hi/Lo
5 Card Omaha
6 Card Omaha
7 Card Omaha
Open Chinese Poker "Pineapple"
Hand Move
Dealing Cards
Boxes
Game Start Confirmation
Game Progress
Scoring and Bonuses
Fantasy
Jackpots
Disconnect Protection
Other Games
7 Card Stud
Razz
32-draw poker
Badugi
Texas 6+
Omaha 6+
Payments
How to make a deposit?
How to receive winnings?
Payment Systems
General questions on withdrawals and deposits
What is the minimum deposit amount?
What is the minimum withdrawal amount?
What are the maximum withdrawal limits at one time?
How to withdraw funds?
What to do if a bank rejects a card deposit?
How long does the withdrawal take?
Why was my withdrawal request rejected?
What should I do if the money is debited by the payment system but not credited to my player account?
Does the website charge a withdrawal fee?
How to withdraw winnings from freerolls?
Are there any withdrawal restrictions in the case of bonuses?
Can I make a deposit from the mobile app?
Is it safe to keep money in a game account?
FAQ
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